Policy note
Digital products
Because digital products can be accessed or downloaded immediately, digital purchases are generally non-refundable after download. Exceptions may be considered on a case-by-case basis.
♡ From Ashes to Eternity ♡
Refund Policy
A balanced refund direction for digital resources now and physical products later.
From Ashes to Eternity
Refunds and Returns
This policy is designed to keep digital purchase expectations clear and transparent while allowing physical product return information to grow alongside the store.
Policy note
Download or access issues
If you have trouble accessing a purchased digital file, please contact us with the product name and the email used at checkout so we can help.
Policy note
Physical products
Physical product refund, return, and exchange details will follow the applicable product listing and Fourthwall fulfillment policies. Exact return details may vary by product type. If you have questions about physical product refunds, returns, or exchanges, please contact us through the Contact page and include your order details.
Policy note
Case-by-case care
We want customers to feel cared for. If something is wrong with an order, please reach out through the Contact page with the order details.